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Customer Service

  • Shipping & Delivery

    Our aim is for customers to receive deliveries within 3-7 working days. The delivery time can, however, vary depending on the quantity of orders to be dispatched and other circumstances over which ISELINE.COM and has no control. The delivery confirmation is sent by email and can be tracked on the Finnish Post internet page: www.posti.fi

    We deliver solely to persons of lawful age with a residential address in E.U. and in Norway, Russia and Iceland.

    If you have a parcel which is undeliverable you will receive a reminder. If a courier is unable to deliver a parcel after a number of attempts, it will be sent back to us. Undeliverable parcels that are not collected and parcels where delivery is refused are not included in the 14 day return policy and we also retain the right to refuse further orders.

    If your produced is marked with "Delivery within 2 weeks" your product is produced in small numbers and will be made by our atelier in Paris upon your order, therefor the delivery is within 2 weeks in the E.U.

  • Personal details & Security

    The personal details that are sent to ISELINE.COM on purchase are used for endorsing and implementing the delivery agreement, to maintain our customer relations and for marketing activities carried out solely by ISELINE.COM and MM Brothers Ab.

    In order to implement orders it is necessary to give the details to third parties. ISELINE.COM only gives personal details to transport companies for the implementation of deliveries and notification. We will never sell nor transfer personal details for marketing activities to other companies.

    You have the right to access, oppose, modify and delete all of your personal information on our secure accound managment interface

    For all card transactions SSL (Secure Socket Layer) applies. The transactions are encrypted. PayByWay and PayPal always checks the card validity and that there are sufficient funds to cover the purchase amount. ISELINE.COM, PayByWay and PayPal retain the right to refuse the card purchase.

  • Returns & Changes

    TO OBTAIN THE RETURN FORM, PLEASE CLICK HERE.

    If you would like to EXCHANGE a product  a new online order must be placed.

    We apply a 14 day return policy that applies from the time the customer receives delivery. The Return Form must list all goods being returned, along with the reason for return and include accurate personal information and the reference number of the order (found on the invoice). The Return Form must be included with all or any returned items. Please note that we will refund the amount spent less any postage for the ordered items which remains at your cost. The parcel must be sent as recorded delivery and insured. ISELINE.COM declines all liability in the case of damage, loss or theft during transportation.

    Products returned must be unused. We only accept return of products in original condition and that have not been worn, altered or damaged. The product should be neatly packed in its original packaging with all labels and tags still attached. If the product returned does not fulfill these conditions the purchase cannot be cancelled.

    Following at the reception of your returned items, we will immediately refund you the entire order excluding the postage costs. The refund will be by bank transfer.

    If we have sent incorrect or faulty products please make reclamation by using the Return Form in which you should specify the problem and send it back to us, along with the faulty items. We will of course send you a new product with no new delivery costs.

    Our address: ISELINE JEWELLERY, Vöyrintie 12, FIN-66600 Vöyri, FINLAND

  • Purchase

    The purchase agreement applies from the time the customer receives the order confirmation via email from ISELINE.COM, on condition that the customer has provided correct details of email address and residential address. We deliver solely to persons of lawful age with a residential address in E.U. and to Norway, Russia and Iceland. For any other countries please contact our customer services. The goods delivered will remain our property until you take physical possession of the delivered product once it has been paid for.

  • Payment & Pricing

    ISELINE.COM uses PaybyWay Oy & PayPal, authorized credit card acquirers that handles all card details. We do not handle or store any credit card details. Naturally all transfers are encrypted for the customer’s security. For more information on credit card payments, please refer to: PaybyWay.com & PayPal.com

    All prices are in euro (EUR) and include the relevant European VAT and including: order processing fees, all packaging including boxes in which every piece of jewellery ordered will be delivered.  Prices do not include the cost of dispatch. For orders from outside the EU will be charged the price excluding VAT. Any costs for customs clearance is paid by the customer.

    We reserve the right to change our prices at any time and without warning. Products already ordered will be invoiced at the prices when the order was placed. The "store prices" shown on the website refer to the prices in stores for identical products or the prices at which we think a comparable product would be sold by a store, using our price assessment methods. This price is for information only, for which we decline all liability.